B202 A: Understanding business functions I
Motivation in action
Enterprise Rent-a-car
Define motivation. Explain how two approaches used by Enterprise Rent-A-Car to motivate employees fit with Herzberg’s or Maslow’s theories of motivation.
Discuss the similarities and differences between the theories of Maslow and Herzberg.
What is the culture of an organization? Explain by discussing the culture of an organization of your choice.
Describe the contribution that a motivated workforce can have to customer service level at an organization. Support your answer with an example other than Enterprise.
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