ARAB OPEN UNIVERSITY
FACULTY OF BUSINESS STUDIES T205A – SYSTEMS’ THINKING THEORY & PRACTICE
2012/2013 SEMESTER II – Spring 2013
T205 A -TMA- Semester II - 2012 – 2013
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Question 1 (100% marks)
(a) Read through the attached article “The importance of employee motivation - A J.D Wetherspoon case study”, as you read through the article, create one spray diagram to summarize the different ideas of the article respecting the conventions, and techniques. It is advised that students submit hand drawn diagrams as opposed to computer generated ones. Photocopies of diagrams should not be accepted. Reflect on your diagram
(b) d on what you learned in T205A (T552/Diagramming), and on the of the article, draw a multiple cause diagram to show all the sources/causes which are leading to improve employee motivation at J.D. Wetherspoon, and show their effects. The multiple cause diagram should include all the potential causes and management policies and practices which are leading to workforce motivation as shown in the article. Reflect on your diagram
(c) d on what you learned in T205A concept file 02, and T551 Linear Programming:
1- Describe what is meant by motivation, and why does it matter to have a motivated workforce.
2- analyze J.D. Wetherspoon’s Management practices and motivational policies. Assess which theories are applied by the firm and analyze their effectiveness using examples from the case.
3- Assess the role of power within organizations, communication, active listening and conflict management on employee performance and motivation; justify your work d on concepts covered in T205A concept file 02, and T551 linear programming, use examples form the case to support your argument.
4- Discuss the benefits of applying the systems approach to running an organization and assess the extent to which and how this approach is applied at J.D. Wetherspoon.
5- Discuss the effects of an unmotivated workforce on a company. How does J.D. Wetherspoon benefit from ensuring that its workforce is motivated?
